+44 (0)1275 343199
We provide outstanding pre- and post-sales
customer support, consultancy & training to
all of our customers and partners
Pre-sales & Installation Services
Pre-sales consultancy and installation services are available for all of our products. We can also advise you on storage management strategies, resilient messaging architectures, business continuity planning and best practices for indexing, classification and e-discovery.
Our experienced consultants can help with:
- Pre-project planning
- Ensuring prerequisites are met
- Installation & configuration
- Overview training
- Post installation queries and report
Upgrade Service & Health Checks
Version upgrades are included free of charge for any of our customers who subscribe to our Support Service. Most of our products are simple to upgrade on your own, however if you need some extra assistance our consultants will be happy to help.
You may take the opportunity whilst upgrading, to experience the benefits of our Health Check service where our consultants will check your systems are running as efficiently as possible.
Business Services
With over 14 years experience in implementing messaging solutions, Essential understands only too well that the success of most projects is highly dependent on people and processes, and not just a great software product. We’ve developed a range of complementary services that will help you get the most out of your software investment by ensuring:
- Your e-mail usage policy is up-to-date and well-communicated
- End users actually use the new services you implement
- Key personnel champion your projects
- Corporate policies and legislative needs are correctly addressed
- E-mail and other e-resource usage patterns change for the better
Essential Services include:
Policy Design Workshop
The legislation relating to business documents, access and security, is confusing. There are often areas legislation that seem to conflict. This two day workshop combines professional legal advice with technical expertise to translate the retention policies and procedures that relate to your organisation and data into a technical configuration and procedures.
Acceptable Usage Policy (AUP) Workshop
If you plan to implement an archive service, this is the perfect opportunity to review, update and re-communicate your corporate e-resource AUP ‘across the board’. This workshop brings together the right people within your organisation, including Human Resources, to review, revise and communicate your AUP.
Email Best Practice
We offer an holistic approach to help your organisation get more out of e-mail in general. Approaches include 1:1 coaching for busy directors and executives, workshops for larger groups, inbox audits and ‘fitness’ checks to improve e-mail skills. We can also help you develop your own corporate programme to promote ‘better e-mail citizenship’.
Customer Quotes
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Wirral CouncilA prompt response from Essential and a resolution to the problem as always
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G L GroupGreat! Like always your support is very good. Many thanks for that! I only wish that more vendors would be like you
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Banque de Financement et Tresorerie BFTI've found your tech support the best of all our partners for the different platforrms and products we're running