+44 (0)1275 343199
We have an exceptional support help desk,
with 95% calls handled without escalation
< 1 hour response
Support Services
Essential is committed to helping you get the most out of your IT investment and provide outstanding pre- and post-sales customer support, consultancy & training to all of our customers and partners.
Our range of services includes:
- Fully staffed, UK-based technical support and help desk
- Dedicated after-sales service team
- Consultancy services
- Training courses to empower your personnel and minimise cost
- Email best practice advice
- Compliance and policy advice
Technical Support
All Essential solutions are offered with a technical support service that is second-to-none. Customers benefit from a fast and responsive service help desk staffed by experienced support personnel with deep-domain product and messaging expertise.
Support Team Hours:
Monday - Friday, 9am - 5.30pm (UK time) excluding UK Bank Holidays.
Contact details
Phone
01275 343199 (UK)
+44 1275 343199 (International)
Customer Quotes
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Wirral CouncilA prompt response from Essential and a resolution to the problem as always
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G L GroupGreat! Like always your support is very good. Many thanks for that! I only wish that more vendors would be like you
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Banque de Financement et Tresorerie BFTI've found your tech support the best of all our partners for the different platforrms and products we're running