How our support desk spots an email outage before anyone else does
On the subject of ensuring a great end user experience, we are getting excited about the new Remote Probes capabilities in Mailscape V7.2.
For example there's a Remote Probe that basically performs the same operations that Outlook clients do and relays the results back to base.
This is proving to be a handy way of testing out how well our email service is performing for remote staff (rather than taking their word for it!).
There's also Remote Probes that will be of interest to our hybrid customers who want to test specific Exchange/Office 365 functionality such as checking the Autodiscover process or checking for authentication issues with ADFS from remote locations.
Existing Mailscape customers will receive update information shortly from our support team.