Essential offers a range of services designed to empower your team
Consultancy & services
All solutions are available with hands-on training as part of the implementation service as well as formal training courses for both technical staff and end users, delivered at Essentials offices or, by prior arrangements, at the customers own site.
- Technical training, empowering your own IT team to deliver 1st & 2nd-line support services
- End user training & collateral designed to minimise on-boarding time & accelerate solution adoption
Pre-sales & installation services
Pre-sales consultancy and implementation services are available for all of our products. Our experienced consultants can help with:
- Pre-project planning
- Ensuring prerequisites are met
- Project management & planning workshops
- Installation & configuration
- Post installation queries and report
With a vast experience in project management of various scales, Essential adopts the PRINCE2 methodology to ensure that your project satisfies all the crucial stakeholders’ requirements and is delivered within the stipulated timeframe.
PRINCE2 is a widely accepted project management methodology, particularly in the UK government sector. Its adaptable framework is suitable for managing projects of different types, sizes, and complexities.
Upgrade services & health checks
Version upgrades are included free of charge for any customers who subscribe to our Support Service. Most of our products are simple to upgrade on your own, however if you need some extra assistance our consultants will be happy to help.
Essential also offers an upgrade and Health Check service where our consultants will check your software and the environment it’s running in are running as optimally as possible.