Enterprise WhatsApp Capture
Capture WhatsApp for compliance, retention & eDiscovery
Meet regulatory requirements without compromising the way employees communicate with clients.
Overview
Capture WhatsApp messages for compliance & regulatory recordkeeping
Now you can continue business as usual, while securely capturing WhatsApp conversations and meeting your industry’s strict compliance needs:
- Capture in near real-time, even if users delete messages
- Support individual & group chats
- Optionally use Microsoft Teams as your front end
- Preserve text, images, video, voice notes & attachments
- Search & retrieve conversations quickly
- Detect potential policy violations
- Support litigation, eDiscovery & FOI requests.
Schedule a chat & demo
Bring WhatsApp into your compliance framework
Capture, retain and supervise business WhatsApp communications to support compliance, investigations and eDiscovery.
Role-based access keeps captured communications secure, while advanced search, visualisation and AI-assisted supervision help compliance teams quickly find information, identify potential policy violations and review conversations in context.
- Capture via official WABA support
- Choose where your data is stored to meet residency requirements
- Encrypt & uniquely identify captured messages
- Capture messages even if users delete them
- Apply legal holds & retention policies
- Search & retrieve conversations for eDiscovery
- Detect policy violations & review conversations in context.
Capture WhatsApp without changing how users work
Let employees continue using WhatsApp in a familiar way, while giving them a professional, branded business presence and capturing communications for compliance.
- Optionally use your existing WhatsApp Business Account (WABA) – no need to introduce a new number to your clients
- Create a professional business WhatsApp with company description, logo, web link, your email address, etc.
- Add disclaimers & an opt out link to meet GDPR needs
- Keep personal and business WhatsApp separate on the same device
- Use WhatsApp from Microsoft Teams.
Send WhatsApps from Microsoft Teams
If Teams is your core business messaging platform, you can now send and receive WhatsApp messaging directly from within native Microsoft Teams.
Every message is securely captured and fully traceable, meeting regulatory and governance requirements and avoiding scenarios such as ‘tombstoning’ or gaps in communication records that may expose your organisation to compliance risk.
- Send WhatsApp messages directly from Teams
- Support group & broadcast messaging
- Block or warn about non-compliant messaging
- Chat group membership through Teams admins
- Coming soon: Receive inbound WhatsApp calls directly into Teams.
Consolidate WhatsApp with your other communication channels
Bring WhatsApp together with communications from Microsoft Teams, Bloomberg, Slack and other channels, giving compliance teams a consolidated view of business conversations.
Search, supervise and manage communications in one place to simplify compliance, investigations and eDiscovery.
Get independent advice, expertise & support
We work with a range of WhatsApp capture solutions and provide independent advice to help you choose the right fit for your users, compliance needs and environment.
Whether you want to replace an existing solution like TeleMessage or Smarsh, or you’re introducing WhatsApp capture for the first time, we can help you understand the options, how they work and what they’ll cost.
- Impartial advice – get help evaluating the options and finding the right fit.
- Competitive pricing – benefit from Essential’s expertise and support without paying a premium for buying through us.
- Onboarding & migration – practical help getting started or moving from an existing solution.
- Ongoing support – a UK-based team to turn to when you need help.
RESOURCES
WhatsApp Capture Resources & Customer Stories
What our customers have to say about us
