Our support initiatives
Coronavirus Update
The Essential team is now working remotely and able to deliver a full support service. Please log calls as usual.
Tel +44 (0)1275 343199
Email support@essential.co.uk
Monday – Friday, 9am – 5pm
(UK Time – Excludes UK Bank Holidays & Festive Period)
Support ServicesAll Essential solutions are offered with a technical support service that is second-to-none. Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise. All new support calls should be made via the support Help Desk. |
For more details on support services and your current support contract contact Essential. Additional services include
|
Supported products
Essential is proud to offer a long-term support service for its products, some of which have been implemented and running for over 20 years.
Even where a product is no longer supported or developed by its original author, Essential strives to provide a ‘best endeavours’ service to keep you going.
Currently supported solutions include
| AgendaX Mailscape Uniscope Metalogix Archive Manager Metalogix Migration Manager PCDuo Enterprise COMPASS Resource Central ResourceXpress |
SSH for OpenVMS TapeSys for OpenVMS TCPWare for OpenVMS Foresite TransVault Migrator TransVault Insight TransVault Sprint UnitySync/SimpleSync Directify – (previously Profiler) |
Are you on support?
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.
