Our support initiatives
Raising Support Calls
The Essential support team is contactable as follows:
Tel +44 (0)1275 343199
Monday – Friday, 9am – 5pm
(UK Time – Excludes UK Bank Holidays)
All Essential solutions are offered with a technical support service that is second-to-none.
Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise.
All new support calls should be made via the support Help Desk.
For more details on support services and your current support contract contact Essential.
Additional services include
Essential is proud to offer a long-term support service for its products, some of which have been implemented and running for over 20 years.
Even where a product is no longer supported or developed by its original author, Essential strives to provide a ‘best endeavours’ service to keep you going.
Currently supported solutions include
Metalogix Archive Manager
Metalogix Migration Manager
|SSH for OpenVMS
TapeSys for OpenVMS
TCPWare for OpenVMS
Directify – (previously Profiler)
Are you on support?
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.