We help Microsoft-centric enterprises fully adopt the cloud & adapt to new ways of working.


Essential support services

Our technical team is ready to problem solve and support your needs. Send in an email or call the service desk for critical incidents.

Open hours: Monday – Friday, 9:00 – 17:00  (UK time)
Festive period support hours: Friday 22nd, 9:00-12:30 then closed until 09:00 Jan 2nd ’24

We are proud of our technical team

Discover the essential difference

All Essential solutions are offered with a technical support service that is second-to-none.

Being a specialist service provider means we focus on fewer, larger, and more complex projects. It also means you’ll receive a personal service from a team that truly wants to add value to your business for many years to come. 

Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and subject matter expertise.  All our customers also have a dedicated customer success manager.

We value deep relationships with our customer base, many of whom have been working with us for well over a decade.

Support FAQ

Simply contact the Essential support team is contactable as follows:

Tel +44 (0)1275 343199

Email support@essential.co.uk

Monday – Friday, 9am – 5pm

(UK Time – Excludes UK Bank Holidays & Festive Period*)

Our team will log your call & give you a support ticket number you can use to reference your support call going forwards.

In addition to technical support we offer a holistic service that includes:

  • A dedicated after-sales service team
  • Consultancy services
  • Training courses to empower your personnel & minimise cost
  • Design & branding services to make your solution your own
  • Best practices advice

Solutions currently on support include:

  • AgendaX
  • Mailscape
  • Uniscope
  • Metalogix Archive Manager
  • Metalogix Migration Manager
  • PCDuo Enterprise
  • Resource Central
  • ResourceXpress
  • Smartway2
  • SSH for OpenVMS
  • TapeSys for OpenVMS
  • TCPWare for OpenVMS
  • Foresite
  • TransVault Migrator
  • TransVault Insight
  • TransVault Sprint
  • UnitySync/SimpleSync
  • Directify – (previously Profiler)
  • LMS365

If you are not sure you have a current support contract with Essential, please contact us for an instant update.

If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.

Find out how we can help you adopt & adapt the Microsoft modern workplace & cloud for your business