Support Services
All Essential solutions are offered with a technical support service that is second-to-none.
Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise.
All new support calls should be made via the support Help Desk.
For more details on support services and your current support contract contact Essential.
Additional services include:
- Dedicated after-sales service team
- Consultancy services
- Training courses to empower your personnel and minimise cost
- Email best practice advice
- Compliance and policy advice
- Email recovery from backups and archives
Help Desk Hours:
Monday - Friday, 9am - 5.30pm
(UK time) - Excluding UK Bank Holidays.
Are you on support?
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.
Providing support for the best
