SUPPORT
Essential support services
Our technical team is ready to problem solve and support your needs.
Send in an email or call the service desk for critical incidents.
Open hours: Monday – Friday, 09:00 – 17:00 (UK time)
WE ARE PROUD OF OUR TECHNICAL TEAM
Discover the essential difference
Essential customers benefit from a fast and responsive UK-based service desk, staffed by experienced support personnel with deep-domain product and subject matter expertise.
All our customers also have a dedicated customer success manager.
Get in touch with our support team
+44 (0) 1275 343199
support@essential.co.uk
Monday – Friday, 09:00 – 17:00
(UK time) – Excluding UK Bank & Festive Holidays
Festive Holidays ’24: We will close from 12:30 on Tuesday, December 24th, and re-open on Thursday, January 2nd.
To raise a support call or query out of hours, complete our form>
Support FAQ
Simply contact the Essential support team is contactable as follows:
Tel +44 (0)1275 343199
Email support@essential.co.uk
Monday – Friday, 9am – 5pm
(UK Time – Excludes UK Bank Holidays & Festive Period*)
Our team will log your call & give you a support ticket number you can use to reference your support call going forwards.
In addition to technical support we offer a holistic service that includes:
- A dedicated after-sales service team
- Consultancy services
- Training courses to empower your personnel & minimise cost
- Design & branding services to make your solution your own
- Best practices advice
Solutions currently on support include:
- AgendaX
- Mailscape
- Uniscope
- Metalogix Archive Manager
- Metalogix Migration Manager
- PCDuo Enterprise
- COMPASS
- Resource Central
- ResourceXpress
- Smartway2
- SSH for OpenVMS
- TapeSys for OpenVMS
- TCPWare for OpenVMS
- Foresite
- TransVault Migrator
- TransVault Insight
- TransVault Sprint
- UnitySync/SimpleSync
- Directify – (previously Profiler)
- LMS365
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.
