We help Microsoft-centric enterprises fully adopt the cloud & adapt to new ways of working.


Essential support services


Discover the essential difference

Essential customers benefit from a fast and responsive UK-based service desk, staffed by experienced support personnel with deep-domain product and subject matter expertise. 

All our customers also have a dedicated customer success manager.

Get in touch with our support team

+44 (0) 1275 343199

Monday – Friday, 09:00 – 17:00
(UK time) – Excluding UK Bank & Festive Holidays

To raise a support call or query out of hours, complete our form>

Support FAQ

Simply contact the Essential support team is contactable as follows:

Tel +44 (0)1275 343199

Email support@essential.co.uk

Monday – Friday, 9am – 5pm

(UK Time – Excludes UK Bank Holidays & Festive Period*)

Our team will log your call & give you a support ticket number you can use to reference your support call going forwards.

In addition to technical support we offer a holistic service that includes:

  • A dedicated after-sales service team
  • Consultancy services
  • Training courses to empower your personnel & minimise cost
  • Design & branding services to make your solution your own
  • Best practices advice

Solutions currently on support include:

  • AgendaX
  • Mailscape
  • Uniscope
  • Metalogix Archive Manager
  • Metalogix Migration Manager
  • PCDuo Enterprise
  • Resource Central
  • ResourceXpress
  • Smartway2
  • SSH for OpenVMS
  • TapeSys for OpenVMS
  • TCPWare for OpenVMS
  • Foresite
  • TransVault Migrator
  • TransVault Insight
  • TransVault Sprint
  • UnitySync/SimpleSync
  • Directify – (previously Profiler)
  • LMS365

If you are not sure you have a current support contract with Essential, please contact us for an instant update.

If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.