Support

Coronavirus Update

The Essential team is now working remotely and able to deliver a full support service.  Please log calls as usual.

Support Services

All Essential solutions are offered with a technical support service that is second-to-none.  

Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise.

All new support calls should be made via the support Help Desk.   

For more details on support services and your current support contract contact Essential.

 

Help Desk

+44 (0)1275 343199

support@essential.co.uk

Festive Period Support Times

  • Tuesday, 24th Dec: 9:00 - 12:30
  • Friday, 27th Dec: 9:00 - 17:00 (email support only)
  • Monday, 30th Dec: 9:00 - 17:00
  • Tuesday, 31st Dec: 9:00 - 15:00
  • Thurs, 2nd Jan: 9:00 - 17:00
  • Friday, 3rd Jan: 9:00 - 17:00

Additional services include:

  • Dedicated after-sales service team
  • Consultancy services
  • Training courses to empower your personnel and minimise cost
  • Email best practice advice
  • Compliance and policy advice
  • Email recovery from backups and archives

 

Read more>

Supported Products

Essential is proud to offer a long-term support service for its products, some of which have been implemented and running for over 20 years.

Even where a product is no longer supported or developed by its original author, Essential strives to provide a 'best endeavours' service to keep you going.

Currently supported solutions include:

AccuRoute

AgendaX

FaxSr

Genifax

GOexchange

MailMarshal

Mailscape

Uniscope

Metalogix Archive Manager

Metalogix Migration Manager

PCDuo Enterprise           

PMDF eMail

Interconnect

PreciseMail

AntiSpam

COMPASS

Resource Central

ResourceXpress

SMS Server        

SSH for OpenVMS          

TapeSys for OpenVMS

TCPWare for OpenVMS

ThruWay

Foresite

TransVault Migrator

TransVault Insight

TransVault Sprint

UnitySync/SimpleSync  

WebMarshal

Websense

Directify - (previously Profiler)     

ZANTAZ EAS

 

Are you on support?

If you are not sure you have a current support contract with Essential, please contact us for an instant update.

 

If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.

Providing support for the best