We are proud of our technical team
Discover the essential difference
All Essential solutions are offered with a technical support service that is second-to-none.
Being a specialist service provider means we focus on fewer, larger, and more complex projects. It also means you’ll receive a personal service from a team that truly wants to add value to your business for many years to come.
Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and subject matter expertise. All our customers also have a dedicated customer success manager.
We value deep relationships with our customer base, many of whom have been working with us for well over a decade.
Simply contact the Essential support team is contactable as follows:
Tel +44 (0)1275 343199
Monday – Friday, 9am – 5pm
(UK Time – Excludes UK Bank Holidays & Festive Period*)
Our team will log your call & give you a support ticket number you can use to reference your support call going forwards.
In addition to technical support we offer a holistic service that includes:
- A dedicated after-sales service team
- Consultancy services
- Training courses to empower your personnel & minimise cost
- Design & branding services to make your solution your own
- Best practices advice
Solutions currently on support include:
- Metalogix Archive Manager
- Metalogix Migration Manager
- PCDuo Enterprise
- Resource Central
- SSH for OpenVMS
- TapeSys for OpenVMS
- TCPWare for OpenVMS
- TransVault Migrator
- TransVault Insight
- TransVault Sprint
- Directify – (previously Profiler)
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.