The Essential team is now working remotely and able to deliver a full support service. Please log calls as usual.
All Essential solutions are offered with a technical support service that is second-to-none.
Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise.
All new support calls should be made via the support Help Desk.
For more details on support services and your current support contract contact Essential.
Additional services include:
If you are not sure you have a current support contract with Essential, please contact us for an instant update.
If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.