Support

Essential Support Services

Our team is ready to problem solve and support your needs. Send in an email or call the service desk for critical incidents.

Log4j Update

A vulnerability named log4shell was recently found on a widely used java library (log4j).

This vulnerability is very easy to use and can grant an attacker the ability to execute code. More information can be found here.

We have checked with our developers and can reassure you that none of the solutions provided by Essential are affected.

Our support initiatives

Raising Support Calls

The Essential support team is contactable as follows:

Tel +44 (0)1275 343199

Email support@essential.co.uk

Monday – Friday, 9am – 5pm

(UK Time – Excludes UK Bank Holidays)

Support Services

All Essential solutions are offered with a technical support service that is second-to-none.

Customers benefit from a fast and responsive UK-based help desk, staffed by experienced support personnel with deep-domain product and messaging expertise.

All new support calls should be made via the support Help Desk.

For more details on support services and your current support contract contact Essential.

Additional services include

Dedicated after-sales service team
Consultancy services
Training courses to empower your personnel and minimise cost
Email best practice advice
Compliance and policy advice
Email recovery from backups and archives

Supported products

Essential is proud to offer a long-term support service for its products, some of which have been implemented and running for over 20 years.

Even where a product is no longer supported or developed by its original author, Essential strives to provide a ‘best endeavours’ service to keep you going.

Currently supported solutions include

AgendaX
Mailscape
Uniscope
Metalogix Archive Manager
Metalogix Migration Manager
PCDuo Enterprise
COMPASS
Resource Central
ResourceXpress
Smartway2

SSH for OpenVMS
TapeSys for OpenVMS
TCPWare for OpenVMS
Foresite
TransVault Migrator
TransVault Insight
TransVault Sprint
UnitySync/SimpleSync
Directify – (previously Profiler)
LMS365

Be first to get Essential updates

We only update you on new solutions, events and tips once a month or less.

Are you on support?

If you are not sure you have a current support contract with Essential, please contact us for an instant update.

If you wish to purchase a support contract for a product that was not originally sourced from Essential, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.