Microsoft Places
Microsoft Places Troubleshooting Hub
Error Messages and Solutions
We are excited to see how Microsoft Places will transform hybrid working by surfacing real-time insights on ‘where people are’ (or plan to be) when booking a workspace.
But here’s the kicker: Microsoft Places is still very new and is evolving rapidly, and there’s limited information available when it comes to trouble-shooting. For example, this known issues page from Microsoft provides little information.
In this article we’ll be sharing issues we’ve encountered and the fixes we’ve found that worked for us.
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Errors Working With Places
Check out the errors we’ve encountered and fixes that worked for us! Click the down arrow to view the fix.
Error: We have desks on our map in Places, but they don’t show up, while deskpools do. I can select the desk in the map, but there is no visual on the map.
Fix: You most probably have the category in the IMDF set to desk, change it to workspace and this will fix it.
Error: Getting “You don’t have permission to do this” on accessing the Places Space Management Portal
Fix: You may have previously been a member of a Places admin group, but this has now been superseded by 3 new Places admin roles, which you must now be a member of.
Read more here: https://learn.microsoft.com/en-us/microsoft-365/places/configure-admin-roles
Error: “Buildings not showing in users’ weekly work plan view”
Fix: Check out this video for a workaround: https://youtu.be/F5A8JX_jW0o
Error: “Expected ‘Section’, found ‘Floor’“
Along with the new desk type, a new section type has been introduced.
Sections act as a neighbourhood or zone and are a subdivision of the floor.
It is now a requirement that workspaces and desks must be parented to a section and cannot be parented directly to the floor, which was possible previously.
Rooms can be optionally parented to a section or directly to a floor.
Error: “No levels were found correlated to directory floors for the building”
Solution: This error indicates there is no feature that has a directory_id linked to the floor.
To resolve this:
First, generate a CSV of all the buildings, floors, and resources from Places. Then, import your IMDF using Import-MapCorrelations. This will generate a mapfeatures.csv, which needs to be manually updated with data from your initial CSV. Once updated, import your IMDF again along with the modified mapfeatures.csv using Import-MapCorrelations. Finally, save the newly correlated IMDF and use New-Map, ensuring it points to the correlated IMDF instead of the original.
