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Directory Synchronisation

Enhancing Customer Services

Posted on Oct 07, 2015

Essential Marketing

Contributor

The ability to automatically update Active Directory from data held on its HR systems proved vital for this mining company in terms of improving its customer services.

Whenever staff transferred roles, or went onto different support shifts, reflecting this change into the company’s email and phone systems was dependent on manual updates.

Unsurprisingly, these updates lagged behind.

UnitySync was used to immediately publish any updates made into the company’s HR system into all key directory systems, including Active Directory.

The company now has both accurate staff information and staff roster information across all its directories.

So, for example, when a staff member changes role or location, this change is reflected on the same day in AD, and an email response can be made accordingly to customers emailing in.

Likewise, when someone goes off shift, their cross shift contact is automatically added to their alternate contact details in their email footers.

E.g. “Brett Carson is off shift until 30/5/2022; please contact Ben Green in their absence.”

According to Andrew Dugdell, Business Systems Manager at Kumtor Gold Company (KGC):

“There is now a greater confidence across the business that the information people now see in their iPhones and email is accurate, and manual data entry has all but been eliminated.”

What our customers have to say

[Thanks to syncing AD with our HR system] there is now a greater confidence across the business that the information people now see in their iPhones and email is accurate, and manual data entry has all but been eliminated.

Andrew Dugdell, Business Systems Manager at Kumtor Gold Company (KGC)

Don't let your room naming convention cause confusion

What our customers have to say

“We have been using this tool for a number of years and have been extremely happy with the product and quality of service we have been provided with. It is extremely easy to configure and to set up any new connections with a variety of different directory types. Any issues or questions are promptly addressed and answered to our satisfaction. Due to this we have actually recommended it to our colleagues and clients as they have identified new requirements. This has resulted in an increased usage of the product within our department.”

Microsoft solutions provider partner

What our customers have to say

“We have recently merged with another company and we are both running our own domain/Exchange environments and are under increasing pressure to have all users appear in both companies (sic) address books. We were initially looking at using the Microsoft tool to do this, but after seeing what UnitySync can do, the solution looks a lot easier and would allow us to both keep control of our own environments.”

Company merger

What our customers have to say

“The difference between this and the alternatives I’ve seen and used is that it makes the task of building a global directory very simple and straightforward…it didn’t disappoint.”