As Covid-19-related restrictions are slowly easing around the world, many businesses are preparing to return to the workplace. However, infection risks remain high and employees are naturally nervous about increasing their potential exposure.
So how do you create a workplace that not only supports social distancing and keeps people healthy, but also reassures them that it’s safe to come back to work?
For those employees willing and able to consider returning to the workplace, businesses have a legal and ethical duty to create the safest possible work environment.
There are several areas where technology can help in achieving this, including:
- wearables that monitor social distancing,
- implementing a workplace management strategy, and
- effective communication of your strategy to your team.
Wearable Proximity Solutions
Available as wrist brands and on lanyards, these devices give a warning when the wearer is within 2 metres (or 6ft) of a co-worker (also wearing a device). The various options available, such as Estimote, include the ability for wearers to push a ‘panic button’ to update management on their status. The system, in turn, can be used to identify and notify any staff members that have been in close contact with someone that has been flagged as ‘at risk’.
This technology is especially useful where staff are highly mobile: working in a warehouse or on a building site, however when working in an office environment, other safeguards may be more appropriate.
Implementing a workplace management strategy
One thing we know for certain is that a traditional, static office environment is not going to cut it in the time of coronavirus. Agile workplaces are going to be a must in order to support the kind of strategic timing, seating and movement plans necessary to ensure safe social distancing.
Essential has been implementing agile workplace management strategies for a variety of businesses for many years. Here are a few ideas to consider when compiling your own social distancing ‘plan of action’.
Stagger start and break times
Managing the most common staff bottlenecks is going to be important for social distancing. One of the easiest ways to do this is to stagger arrival, departure and break times. This minimises the number of employees sharing lifts, stairwells and exits, and prevents overcrowding in pause spaces and kitchens.
Depending on the size of your business, you may need to embrace shift work to achieve this.
Implement desk and meeting room booking systems
Preventing staff from sitting cheek by jowl or clustering in meeting rooms is a challenge of slightly larger proportions, particularly if you’re dealing with limited floorspace. Modern, configurable resource booking solutions can be very helpful in maximising the safe use of the facilities that you have, by:
- Enabling employees to pre-book a workspace securely from any device or browser
- Ensuring desks are never booked side-by-side unless there is sufficient spacing
- Limiting meeting room occupancy
- Repurposing meeting rooms as extra workspaces if necessary
- Flagging desks with specific attributes like standing desks, accessible desks, multiple screens, multiple docking stations etc.
Pro tip: A good desk booking solution doesn’t only help enforce social distancing. It also gives valuable peace of mind to employees by reassuring them that they have a safe, isolated workspace booked for the day.
See also how technology can help with ensuring socially distanced steps in this video.
Apply strategic seating policies
Above and beyond safe distancing, it’s also a good idea to apply a few strategic seating policies via your resource booking solution. For example:
- Preventing critical employees from sitting in the same area to reduce the chance of them all needing to be quarantined at the same time.
- Avoiding departmental clusters for the same reason.
As you plan your seating assignment, having a future-proof numbering scheme is vital.
Enforce sanitation windows
Sanitising workstations between users is vital to prevent the potential spread of infection. If you have cleaning staff on hand, consider using your resource booking tool to prevent successive bookings of the same desk, or enforce a short window between users to allow time for a deep clean.
If you don’t have a permanent cleaning team, a resource booking system can still help by reminding users to sanitise their workspace when they sign out of their desk for the day.
Automate parking assignments
With infection rates still sky high, it’s likely that people will be wary of using public transport for the foreseeable future. The result is going to be a big boost in road traffic and increased parking requirements at workplaces.
Just like with desks and meeting rooms, an automated resource-booking system can be invaluable in making the most of the parking space you have by:
- Enabling “hot parking” – assigning bays dynamically on a daily/weekly pre-booking basis
- Staggering parking bays assigned to employees starting or leaving work at the same time
- Returning bays to the parking pool if employees:
- have not signed into their desk for the day (off sick or working remotely)
- leave work early
- are on leave
- Keeping security informed of who is where, and when (including visitors)
Track and trace potential infections
Chances are, no matter how good your health and safety protocol, someone, somewhere, is going to come to work sick. In this event, your resource booking tool can be invaluable in tracking and tracing any potential infection chains with a complete record of every desk, meeting room and parking space that employee has used in recent weeks. It’ll also be able to tell you who else used the same facilities or was seated near enough to potentially be at risk.
Employees aren’t the only people you need to keep safe on your premises. Visitors movements also need to be managed for social distancing reasons. Consider using your resource booking tool to assign passes to restrict visitor numbers, pre-book meeting rooms and make appropriate parking available to ensure safe and easy entry and exit from your premises.
(Educating visitors on safety protocol before arrival is also important – more on that in a bit.)
Effective Communication of Your ‘Return to Work’ Strategy
The very best workplace management plan is completely useless without the buy-in of your entire team. That makes effective communication another vital component of health and safety during the coronavirus pandemic. Here’s how to do it well.
Very few employees are likely to return to the office without knowing exactly how they’re being protected, first.
Engage with employees on measures to make them feel safe
Consulting with your employees before finalising any workplace management plan is a great way to make them feel heard, and bring to light any specific concerns they may have that you hadn’t thought about.
Tools like native Microsoft Forms are great for polling staff on their ideas and expectations for a safer workplace, and can also be used to gauge important metrics like:
- How many people need/want to remain working remotely
- How many people plan to return to the office
- How many people require parking on their return
Communicate and educate employees on safety protocol
Once you’ve incorporated any employee feedback into your final workplace management plan, you need to communicate that plan to your workforce. Very few employees are likely to return to the office without knowing exactly how they’re being protected.
Here, the Microsoft-approved learning management system (LMS365) can be invaluable by:
- Informing employees of all health and safety measures in place – check out the latest guidance from the Health & Safety Executive.
- Training them on any new tools and procedures (e.g. resource booking) or personal responsibilities that they will have (e.g. hygiene practices and use of PPE)
- Tracking their participation in the training and capturing their acknowledgment of understanding for peace of mind and/or liability purposes
We also like to recommend that our customers incorporate the presence of hand sanitisers and any traffic flow as part of their interactive workspace booking floor plans. This will help reinforce the safety measures you have put in place and put minds at ease.
Prepare visitors prior to arrival
Visitors will also need to understand and abide by your health and safety rules while on your premises. Again, you could use something like Microsoft Forms to achieve this, and:
- Convey visitor procedures
- Securely capture any pertinent personal details (subject to your pre-existing governance protocol)
- Record consent to limit liability
Pro tip: Industries with more complex visitor protocol may prefer using LMS365 for its comprehensive training capabilities.
With the right tools and planning, we can protect our most valuable assets (our people), and minimise the anxiety of returning employees.
Returning to the workplace is going to be a challenging adjustment for many. With the right tools and planning, however, we can ease that adjustment significantly, protect our most valuable assets (our people), and minimise the anxiety of returning employees.
Perhaps even more importantly, we can begin the transformation to a new and better ‘normal’ that embraces the flexibility of the workplace of the future.