Paul Yates, the Systems Engineer at Aegis Media UK & Ireland, searched for a tool that could alert him to problems and provide insight into their environment. “We had no way of knowing the health of our Exchange environment because we lacked an effective monitoring tool”, Yates explained. Aegis looked at Quest’s Spotlight on Messaging and Microsoft SCOM (Systems Center Operations Manager), but neither product suited their needs.
Aegis Media currently has SCOM implemented globally, but the Infrastructure Team at the UK office, which is responsible for managing 10 sites throughout UK and Ireland, no longer use SCOM. Yates explains why Mailscape was a better fit for their environment:
“Our previous monitoring tool didn’t offer us any sensible, easy-to-view kind of dashboard or traffic-light system like Mailscape does. Now, if there’s an issue I simply look at the Mailscape dashboard and can pinpoint the root cause of the problem.”
“Mailscape checked all the boxes. It gives us a quick, visual look at email status as a whole, and allows us to see our Exchange and BlackBerry servers across all our sites in one screen. I know that everything is fine when they’re all green, and when there is an issue the dashboard lights up yellow or red and we can diagnose and resolve the issue quickly.”
Since the Infrastructure Team manages multiple servers across 10 sites, having Mailscape installed and configured in less than two hours saved them time and allowed them to start receiving benefits immediately.
“Having visibility into my entire environment allows me to quickly diagnose any issues and then take measures to prevent them from happening again. It has saved me so much time and unnecessary worrying that one of my users will know about an email issue before I do.
One of Mailscape’s coolest features is the Personalized Dashboards. I created one for our Service Desk so they can help our team with problem diagnosis and problem resolution. Now when a user calls, the Service Desk can resolve most of the issues without us having to get involved.”
“Having the functionality saves me time when preparing data for our monthly Service Delivery Review meetings with corporate management. The granularity and overall quality of information helps them with charge-back for assigning IT costs per department.
My team’s goal of providing our users with a more stable and efficient environment in which to operate has been realized because of Mailscape.”
To discover how Essential and Mailscape in particular has been providing email-health monitoring that enabled media firm to take preventative action, which was 'better than SCOM and Spotlight'; then read the case study.
Exchange Management, Manage