Having run the Mailscape monitoring and reporting tool for Microsoft Exchange for many months, Marc Mizzoni, Technical Support Advisor at University Hospitals Birmingham gives his feedback...
Mailscape has been extremely useful in our organization; we look after several Exchange/AD organizations and the Mailscape Dashboard view allows our support staff to quickly check for Exchange, AD and Blackberry problems, determine the severity and route to the appropriate team quickly - without having to load various tools for each product
On one occasion it helped us to identify an AD problem. We manage the physical servers for 4 sites, and the network is outsourced. The problem occurred when a new subnet was setup on the primary site and one site was not configured correctly on the router. Mailscape alerted the team to a replication issue with the two sites and on investigation the routing table on the new router was found to be incomplete. With the help of Mailscape the support team reorganized the sites and services to maximize the replication topology.
The management team also liked Mailscape for its built-in reports which allow them to quickly assess needs within the organization and plan for future developments. The ability to quickly customize the reports without having to know SQL or scripting languages has also been extremely beneficial.
The support we have had for the Mailscape product from the author, ENow, and the UK re-seller Essential Computing has been 100%. The support team is enthusiastic regarding product comments and improvements and several of those this organization have suggested have appeared in the product.
Exchange Management, Manage